Welcome to Lan Ong Restaurant. By accessing and using our website, services, or dining at our restaurant, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
1. General Information
Lan Ong Restaurant is located at 26 Lãn Ông Street, Hanoi. Our website is https://lanongrestaurant.com. These Terms and Conditions apply to your use of our website, reservations, and any other services we provide.
2. Reservations
Reservation Confirmation: All reservations made via our website or phone must be confirmed by email or phone call. Lan Ong Restaurant reserves the right to cancel unconfirmed reservations.
Changes & Cancellations: We kindly ask you to notify us of any changes or cancellations at least 24 hours prior to your reservation time. Late cancellations or no-shows may result in a fee.
Group Bookings: For group bookings (parties of 10 or more), a deposit may be required. Group bookings may also be subject to specific cancellation terms.
3. Payment Terms
Accepted Payment Methods: We accept cash, major credit cards, and mobile payments for services in the restaurant.
Online Payments: For special events, deposits, or vouchers, we may accept online payments. All payments are securely processed through our approved payment provider.
Pricing: All prices displayed on the menu or website are in Vietnamese Dong (VND) and are subject to change without notice. Service charges and taxes may apply to your final bill.
4. Special Dietary Requirements
If you have any special dietary requirements or allergies, please inform us at the time of your booking. While we strive to accommodate all requests, Lan Ong Restaurant is not responsible for any adverse reactions to food consumed in the restaurant or ordered from the menu.
5. Customer Conduct
We strive to create a welcoming and enjoyable atmosphere for all our guests. Any behavior that disturbs other diners, or staff, or damages property may result in immediate removal from the premises.
Lan Ong Restaurant reserves the right to refuse service to anyone who engages in disruptive or inappropriate conduct.
6. Gift Vouchers
Gift vouchers are available for purchase on our website and are valid for one year from the date of purchase unless otherwise specified.
Vouchers must be presented at the time of use and cannot be exchanged for cash.
Lan Ong Restaurant is not responsible for lost, stolen, or expired vouchers.
7. Use of Website
Website Content: All content on https://lanongrestaurant.com including text, graphics, logos, and images are the property of Lan Ong Restaurant and are protected by copyright laws.
Third-Party Links: Our website may contain links to third-party websites. Lan Ong Restaurant is not responsible for the content or privacy policies of those websites.
Limitation of Liability: Lan Ong Restaurant will not be held responsible for any loss or damage arising from the use of our website or services, whether direct or indirect, including but not limited to loss of data or financial loss.
8. Privacy Policy
Please review our Privacy Policy for information on how we collect, use, and protect your personal data. By using our services, you consent to our privacy practices.
9. Health & Safety
Lan Ong Restaurant complies with all health and safety regulations. In the event of any emergency, we ask all guests to follow the instructions of our staff. We maintain a strict no-smoking policy inside the restaurant, with designated smoking areas available outside.
10. Amendments
Lan Ong Restaurant reserves the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services or website constitutes your acceptance of these terms.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Vietnam. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Vietnam.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Lan Ong Restaurant, 26 Lãn Ông Street, Hanoi
Email: sales@lanongrestaurant.com
Phone: (+84)375542627
